Terms & Conditions

Prices and VAT

All prices are displayed in Swedish Krona (SEK) including 25% VAT. If you would like to place an order from outside the European Union please get in touch.

Shipping

As all pieces are handmade upon order and we don’t keep a stock, production can take  up to 1-2 weeks, although we usually are able to ship your order within a few days. If you order more items at once the delivery time can even extend 1-2 weeks. If you need your purchased item(s) faster, please contact us before you place your order and we can look into the possibility of reducing the shipping time.

All shipping will be sent safely with a tracking number to avoid being lost during transportation.

We will process your order the next business day, Monday through Friday, holidays excluded.

Additional import duty fees and taxes may apply which you will be responsible for. Customs might also hold a an individually random picked package for security reasons, this could lead to a package being delayed, which we have no control over.

If we don’t yet ship to your country just contact us and we’ll sort it out.

Returns &
Complaints

If you wish to return a product you are responsible for the product until it has been delivered to us, be sure to pick a secure way of shipping it, preferably with tracking number. When the product is returned to us and examined you will be reimbursed for the product.

Should you not be satisfied with your purchase you have 14 days to return it from the day it has been delivered to you. Shipping cost will not be reimbursed. On products over 1000 SEK which have been shipped for free a handling cost of 100 SEK will be deducted from the refund.

If a product is faulty or damaged when delivered to you, please make sure to contact us as soon as you discover the fault. If you send the product back before we have confirmed it, it will be handled as a return (see above). Please enclose receipt for your shipping cost, you will be reimbursed for the full amount of your product as well as the shipping you payed to send it back.

Privacy Policy &
Data Storage

Any information given to Opium Jewelry will not be used for any other purpose than to enable for a purchase to be made (using Paypal) or e-mails (using MailChimp) being sent out (marketing e-mails are only sent to you with your explicit consent) and will not be given to any third parties or organisations. The personal data being stored in our own system is your name, email-address, billing and/or shipping address. If you wish for all your data to be erased from our systems please get in touch.

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All content of this site are the property of Opium Jewelry and may not be reproduced in any other manner without the consent Opium Jewelry.

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